Shipping policy

Shipping Policy

Thank you for shopping with Gentle You. We are committed to delivering your order safely and on time.

Order Processing

  • All orders are processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is shipped, you will receive a confirmation via SMS, WhatsApp, or email along with the tracking details.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–4 business days

  • Tier 2 & Tier 3 Cities: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders.

  • Shipping charges for Cash on Delivery (if applicable) will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes across India. Availability may vary depending on your location.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via SMS, WhatsApp, or email. You can use this link to monitor the status of your shipment in real time.

Delivery Attempts

Our courier partners will make up to three delivery attempts. If the order cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the package, it may be returned to us.

Address Changes

If you need to change your shipping address, please contact our support team before your order is shipped. Once an order has been dispatched, we may not be able to modify the delivery address.

Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding in such situations.

Shipping Coverage

We currently ship across India. At this time, international shipping is not available.

Contact Us

For any shipping-related queries, please contact our customer support team with your Order ID. We will be happy to assist you.